Events

Service Desk Forum

27 Apr 2010 (Full day event)
10:30 - 15:30
Colchester Institute, The College at Braintree, Braintree, Essex


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Brief Details:	Eastern Region Service Desk Forum
Information:	Time for Change The Workshop will look at the sorts of changes we may be planning to make as we approach the end of one Academic Year and the start of another. For some Institutions this is involves migration of Service Desk Platforms and we will have two presentations on the drivers for change. For others it may be time to review current arrangements and see how well they are supporting the Organisation's Business goals.
Target Audience:	All those respnsible for Service Desk Management or Staffing
Cost:	FREE Event
Event Type:	Regional Forum Meeting
Event Duration:	Full day event
Event Directions:	Click for venue directions
Closing Date:	BOOKINGS CLOSED
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Programme for event: Service Desk Forum

27 April 2010

10:30

Arrival, Registration

Refreshments

10:50

Welcome

Speaker: Jayne Bacon, Colchester Institute

11:00

Sharing Issues and Experience

Three Presentations examining systems used, data collection and meaurement, and process management from
Colchester Institute - Beverley Rudge
Oaklands College - Mick Wilcox
Otley College - Steve Chase

12:30

Lunch

13:15

Plenary

Round table open forum for discussion

15:30

Depart